Security and Privacy Policy

Who are we?

References in this Security and Privacy Policy to Joyce Korban Limited whose registered office is Suite 1701-02, 17th Floor, ING Tower, 308 Des Voeux Road Central, Hong Kong company number 1534886, (referred to in these terms as “we”, “us”, “Joyce Korban Limited” and “Joyce Korban”).

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by Joyce Korban Limited and our carefully selected third party partners to ensure that we deliver an excellent service.

How do we use your Information?

Any personal information we collect from you will be used in accordance with the Data Protection Act and other applicable laws. The details we collect will be used to:

1) Process your order and communicate with you about the goods or services you have ordered from us (your details will not be passed on to any third party for any marketing or any other business under any circumstances). For delivery of your products we will ensure to use the most competent and reputable logistic company and postal service.

2) Process payments and prevent fraudulent transactions (we may retain your details excluding your credit/debit card information).

3) Update our records and maintain your account with us.

4) Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

5) Improve the content and appearance of our websites or catalogues, to ensure that content from our websites and our catalogues are presented in the most effective manner for you.

6) Comply with our legal requirements.

With a view to understanding our customer’s needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.

If you are an existing or a new customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were purchased by you.

Fraud Prevention

In order to protect our customers and us from fraud and theft, only under the circumstances of fraud, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

How we collect your information?

We may collect and process your information as follows:

1) Information that you provide by filling in forms on our websites for transactional or any other purposes.

2) Details of transactions you carry out through our site and of the fulfilment of your orders.

3) If you contact us, we may keep a record of that correspondence.

4) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

5) Details of your visits to our websites and the resources that you access.

Disclosure of your information

We will not disclose your personal information under any circumstances to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Keeping in Touch with Joyce Korban Limited and Your Rights

At Joyce Korban Limited we want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to the Customer Services Department, quoting Security and Privacy Info., Joyce Korban Ltd, Case Postale 1254, 6 Route du Grand-Lancy, Port Franc La Praille, 1211 Genève 26, Suisse or by emailing us on and informing us so.

If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please email our Customer Care Team who will be more than happy to assist you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes.

Security Policy

Security of our websites is of great importance to us. Our site uses software that provides a high level SSL encryption technology. There are two simple ways to check if a page on our websites is secure; firstly a small padlock sign will appear in the bottom bar of your browser and the ‘http’ will be replaced with ‘https’ at the front of in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held liable nor responsible for it.

Kindly note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication.

We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone or we will ask you by email to repeat your order. Never send any sensitive information, such as passwords or credit card information, via email.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you under any circumstances to not to share your password with anyone.

Where We Store Your Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA and Switzerland”). It may also be processed by staff operating outside the EEA and Switzerland who works for us or for one of our suppliers or logistics company. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal details, you agree to this transfer, storing or processing. Joyce Korban Limited takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Security and Privacy Policy.

Product Reviews

Around two to four (2/4) weeks after receiving your product(s), we may send you an email inviting you to review and rate the product that you purchased. In addition, we may also ask you if you would like to participate in a questioner related to our product(s) that you have purchased.


What are cookies? Cookies are small data files which, are temporarily stored on your computer hard drive and provide information about your online movements and use of the internet. Cookies help to speed up the operation of the website, track your current shopping experience and shopping basket, and gather valuable marketing information on websites usage which allows us to constantly improve our service to you.

In order to provide a personalised shopping experience with the highest level of security our websites uses a number of cookies.

In order to shop with us your computer must be set up to receive cookies. Cookies cannot harm your computer and do not contain any personal or private information.

The vast majority of web browsers accept cookies. However you do have the ability to decline cookies by modifying the settings on your browser. If you do this you may lose some of the functionality of this website. For further information about cookies and how to disable, block and delete them, see your Help section which is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.

Changes to our Security and Privacy Policy

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.


Questions, comments and requests regarding this Security and Privacy terms are welcome and should be addressed to the Customer Services Department, Security and Privacy Info., Joyce Korban Ltd, Case Postale 1254, 6 Route du Grand-Lancy, Port Franc La Praille, 1211 Genève 26, Suisse or by emailing us on and informing us so.

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